Airwolf 3D Service and Support

Return Policy

AIRWOLF 3D accepts returns on a very limited basis. All products have a 14-day return policy. Within 14 days of purchase, you are welcome to return or exchange any item you find to be faulty. After 14 days of purchase, returns will not be accepted. All shipping costs associated with the order are the responsibility of the customer. Returns are subject to a 20% restocking fee. Read More.

Warranty

All of our new 3D printers come with a 12-month warranty and 6 months of unlimited 3D printer tech support. The warranty covers the cost of replacement parts and labor for repairs at our facility. View Full Limited Warranty Policy.

Technical Support

For questions regarding printer operation, please refer to our solutions database. There, you can search by keyword for common questions or procedures.

Another resource you may find useful is our YouTube channel. There, you’ll find many instructional videos from getting started to updating firmware.

If you need to speak with a customer support agent, please send us a support ticket by logging into our support desk. You will need to create an account if you don’t already have one, and can login using your Google, Facebook, or Twitter account. Response time from our knowledgeable service experts is within one business day.

Demo Units

All demo units are previously owned. These units have been fully inspected and tested by our Airwolf 3D technicians. Demo machines are supported with a 3-month warranty and tech support service. All sales are final and printers are sold as is.